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What files should should you backup? The most important files for you are the data files you create when you operate your e-mail software, word processor, spreadsheet, accounting software, etc. Not all files are automatically saved to your My Documents folder (in the case of Windows users) and you may have to do some investigation with your programs to find out where all your data files are. The programs themselves are not as important because, if you have a full failure of a hard drive, a restored program rarely will operate correctly. In order to restore your programs you should reinstall them from the original disks.

Laptop Computer Data Saved: A sales rep for a large multi-national firm returned from an extended trip, having dutifully entered all of his call details in a database on his notebook computer. His first day back in the home office revealed that his data collected over the past three weeks was not available. His IS department could not find the data, and issued a new notebook computer to the sales rep, but decided to check around for someone who could retrieve the data. Internet Desk was called and the data recovery process began. Since the information was so time critical, the DataICU worked around the clock and into the weekend to finish the recovery and made the files available via ftp in time for the Monday morning sales meeting.