Our Free Evaluation Service is comprised of three layers. We invite you to utilize these free services in your decision making as you work toward
data recovery
.
A Free E-mail Consultation should be your first step. This is not limited to a single e-mail exchange, but as many as it takes to make sure that we're both on the same page when it comes to understanding your data recovery needs. Please use our Help! E-Mail Form to begin this process.
A Free Initial Bench Evaluation is also available for your use. With your hard drive (or other media) in hand we can, in many cases, quote a firm price for recovery. Prior to accepting this or any other quote, you are under no obligation.
Our "No Data, No Fee" Policy of long standing is still in place. You must know that there are some conditions, however. Here's how it works: If your media is an IDE or SCSI hard drive or other media using a FAT, NTFS, Novel (3x, 4x, 5x), or Linux Ext2fs system of file organization, (RAID systems included) and it passes our free initial bench evaluation as a drive that can be safely accessed using non-intrusive recovery methods, it is eligible for this no-fee-if-we-fail promise.
You Will Not Be Liable For Any Cost that you are not made aware of in writing. No tricky wording at all. If you send in your drive along with the paperwork for a free evaluation -- even if we never communicated in any other way -- you will not be charged any fee without your participating in a written exchange via email or fax that spells out the charges in dollars and cents. You will not even be charged for return shipping expenses on a drive that is sent in for a free evaluation.
Your hard drive will fail. Guaranteed! Every single hard drive in service as you read this will fail. It's a 100% chance. We simply don't know when it will fail. The reason for this perfect score in the failure category is the mechanical nature of the beast. While some will last longer than others, sooner or later a mechanical breakdown will occur. But data loss is not confined to mechanical failure or the storage device. Many data loss incidents are due to an electronic failure of the components in the controller of the drive which can be caused by power surges, static electricity, lightning, etc.
Laptop Computer Data Saved: A sales rep for a large multi-national firm returned from an extended trip, having dutifully entered all of his call details in a database on his notebook computer. His first day back in the home office revealed that his data collected over the past three weeks was not available. His IS department could not find the data, and issued a new notebook computer to the sales rep, but decided to check around for someone who could retrieve the data. Internet Desk was called and the data recovery process began. Since the information was so time critical, the DataICU worked around the clock and into the weekend to finish the recovery and made the files available via ftp in time for the Monday morning sales meeting.
