Use This Form to begin your free e-mail consultation. Please give us as much information as you can about your media failure. Also note that without an email address, we cannot reply. If you list your phone number, we may be able to respond more efficiently, but it is not required. This information will only be used to contact you in response to your inquiry and not for any other purpose.
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Test and protect your backups. Don't rest easy just because you have a backup system. It is important to test your backups by restoring them to another machine from time to time. Also, as you practice a backup routine, take copies of your data backups away from the location of the machine. That way, a fire or flood disaster would be less likely to destroy both copies of the data.
Big Foot MAC Attacked: A Houston, Texas area spark plus company found their Quantum Bigfoot with an Apple operating system would no longer give access to the data. The story began when the drive showed up at our shipping/receiving point unannounced. Following a few telephone calls to learn the circumstances surrounding the failure of the drive, the data recvoery was accomplished and returned to the client in just four days -- including a two-day wait for parts arrival.
